When disaster strikes, having the right insurance - and the right agent - can make all the difference.
In January 2024, one of my insured clients faced an unimaginable hardship: a devastating house fire that forced them out of their home for months. What followed was a journey of resilience, recovery, and partnership - and I was honored to stand beside them every step of the way.

The Incident: A Fire That Changed Everything

It was a cold January day when the unexpected happened - my client’s home caught fire. The damage was extensive, rendering the house uninhabitable and uprooting their daily life in an instant.

The Claim Process: Step by Step

As soon as I was notified, I reported the claim to the insurance company. Within 24 hours, an adjuster was on-site assessing the damage. Their first priority was the family’s safety and comfort, arranging for a hotel stay followed by temporary housing until a rental home was secured.

Throughout the months of repairs, I remained in close contact with both the client and the adjuster, ensuring clear communication and timely progress. The claim process included:

Profinium’s Support Every Step of the Way

As a hometown agent, I believe in treating every client like family. During this difficult time, I was not just an agent - I was a consistent presence and advocate, working hard to make sure payments were processed and repairs stayed on track.

From the initial site visit to the final walk-through - and even attending the ribbon cutting when the rebuild was complete - I was proud to support this family’s journey from loss to new beginnings.

Outcome and Takeaways

The home was completely rebuilt from the studs in. The family was happy with the outcome and grateful for the guidance they received during such a stressful time.

One of the biggest lessons learned?
Always review your coverages. A total loss might seem unlikely - but fire, storms, and other disasters can happen to anyone. Ensuring you have the right protection can save you from financial devastation.

A Word from the Client

"We never imagined something like this would happen to us. But having a local agent who truly cared made all the difference. We’re so thankful for the support, communication, and guidance through it all."

The Value of Local, Reliable Insurance Support

When you choose Profinium Insurance, you're not just buying a policy - you’re gaining a partner. It’s vital to work with an agent who will stand by you and serve the policy they write.

Take time to review your renewal documents. Make sure your coverage reflects today’s costs - especially with rising inflation - and that you're prepared in the event of a total loss.

Contact your Profinium Insurance Agent today to schedule a policy review. We're here to protect what matters most.