MyCardRules

Take Full Control of Your Debit Card

With MyCardRules, you decide when, where, and who uses your card. 

Plus, knowing that you’ve set rules, restrictions and alerts that meet your specific spending preferences adds another layer of fraud detection and prevention, and gives you added peace of mind.
 
 
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mobile phone icon

Manage your card from your mobile device 24/7.
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card icon

Turn your card off if lost, stolen, or you suspect fraud.
 
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coin icon

Set spending limits, manage alerts, and so much more!

Once you have downloaded your Profinium banking app, you will have the ability to: 

  • Turn your card on or off
  • Set transaction spending limits based on your preferences, including dollar amount, transaction type and merchant type
  • Get instant alerts on certain types of transactions, like when a transaction is declined
  • Set a specific region where the card can be used (travel notices)
  • Even set your card so it can be used only when your mobile device is nearby


That can cause some stressful moments for sure!
Both of these options are available to you anytime, seriously, 24 hours a day, 7 days a week, 365 days a year. Peace of mind for you! No more waiting until business hours. 
 
Option 1: Through Your Banking App
 
  • If you are certain you will not find your card or it was stolen, click "Report card lost/stolen" within the card management section of your banking app.
    • This will shut your card down so the fraudster (or anyone) cannot use the card anymore. 
    • Then one of our teammates will connect with you (during business hours, Monday - Friday 8:00am - 5:00pm CST) to help get you a new card. 
  • If you lost your card and you need time to find the card, within your banking app you can lock your card. This will give you time to look for your card without shutting it down completely.
    • This will temporarily shut your card down so the fraudster (or anyone) cannot use the card while it is locked. Once you find your card, turn your card back on and you are good to go!
Option 2:  Call 888-297-3416 (International 206-389-5200)
  • You will speak with a representative to report your card lost/stolen and talk through the process for next steps. 
 

 
Third party fees for internet, messaging, or data plans may apply.
 
Requires iPhone with iOS 13.0 or above. Compatible with iPhone, iPad and iPod Touch. Apple, the Apple logo, iPhone, iPad and iPod Touch are trademarks of Apple, Inc., registered in the U.S. and other countries. App Store is a service mark of Apple, Inc. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

Requires Android 10.0 or above. Google Play, the Google Play logo and Android are trademarks of Google LLC.